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Access Management

ITS Access Management Office

The Access Management Office manages user access to central IT systems.

General Computing Accounts

ITS provisions accounts for many general computing services on Grounds. These computing accounts, e.g. email, Office 365, UVA Box, are available by default to students, faculty, and staff of the University. Most account-related transactions (registering for an account, changing a password, or resetting a lost password) may be completed online.

Contact when:

Specialized Data Access

More specialized services offered by ITS, such as the HR/Finance and Student Information Systems (SIS), have their own, more specific procedures regarding access.

Contact for help with:

  • Provisioning HR/Finance and SIS access via ESHARP
  • Provisioning ImageNow and and other specialized access
  • Access to the Virginia Information Technologies Agency (VITA) systems in Richmond

The Access Management Office May Need to Verify Your Identity

When you have questions regarding specific user accounts, you will be asked to verify your identity. To do so, you will need to provide the following information:

  • Your full name,
  • Your UVA computing ID,
  • Your 9-digit University ID number, and
  • Your birth date.

If you are coming for an in-person visit to the Access Management office, to pick up a UVA Identity Token, for example, you must bring two forms of photo ID, such as your UVA ID card (if you have one) and one of the following:

  • a US Driver's License or
  • a US Military ID Card or
  • a US Green Card (US Homeland Security Permanent Resident card) or
  • any government-issued passport book.

Contact and Location of the ITS Access Management Office

Email/Online (8AM–5PM, Monday-Friday, University Holidays excepted)

Email us from a UVA email account (to verify your UVA affiliation).

Phone (8AM–5PM, Monday-Friday, University Holidays excepted)

If having email problems, call (434) 924-0817.

Walk-in Hours by Appointment

8:30 AM—4:00 PM, Monday-Friday, University Holidays excepted

Identity Token/identity verification services are by appointment only; please call first.


The Access Management office is located in Rm. 233 Carruthers Hall (see map below), which is on the University bus line and has visitor parking.
Access Management in Carruthers Hall

  Page Updated: Thursday 2018-06-28 16:59:09 EDT