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UVa Help Desk for IT

Technical Support for UVa Faculty, Staff, & Students

Your Tech Support Options

Help is available to you 24 hours a day, 7 days a week, 365 days a year, and you have lots of options for assistance:

Help Options How to Reach Us Hours


Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.


Live Chat

Talk with an agent right now via instant message! Live chat »


Help Request Form

Complete our online form and someone will get back with you shortly.



Search for help here on ITSWeb.



Submit your question to Provide as much detail as possible.


In-Person Help

Faculty/Staff: Ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)


Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management.

Limited hours

Help Us Help You

Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the VPCIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

  Page Updated: 2014-03-07

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) •

Page Updated: 2014-03-07; © 2014 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.