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UVa Help Desk for IT

Technical Support for UVa Faculty, Staff, & Students

Support Option How to Reach Us Hours
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Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.

24/7/365
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Talk with an agent right now via instant message! Live chat »

24/7/365
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Complete our online form and someone will get back with you shortly.

24/7/365
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Search for help here on ITSWeb.

24/7/365
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Submit your question to 4help@virginia.edu. Provide as much detail as possible.

24/7/365
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Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)

Varies
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Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management.

Limited hours
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Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the CIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

  Page Updated: 2015-06-20