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ITS Hosting

Questions? Need Consulting?

Questions

If you have hosting-related questions, please complete our contact form and let us know what you would like help with.

Consulting

Levels of Consulting

ITS provides 3 levels of hosting-related consulting services: Standard, Advanced, and Lead. The level of support required is determined by the level of expertise of the engineers needed. Some examples for each level are listed below.

Please note, these consulting services are generally used by those who don't already have a contract with ITS, or who need some kind of help other than that specified in a contract.

This is not a comprehensive list. If you are unsure of the level required for your particular need, please email us for an explanation and estimated time for completion of your project.

Standard
The standard consulting services include Operating System installations, upgrades, configurations, and troubleshooting for supported Operating Systems.
Advanced
The advanced service level includes installations, configurations and troubleshooting of standard application that are supported by ITS such as IIS, SQL, Exchange, Active Directory, SharePoint, file services, MySQL, Apache, TomCat, and PHP.
Lead
The lead service level is required for installations, configurations, troubleshooting, and vendor mediation for 3rd-party applications.

Pricing

Type Cost
Standard $49.47 per hour
Advanced $54.57 per hour
Lead $68.45 per hour

Availability

This service is available to faculty, staff, and students of the University of Virginia.

Request

To get hosting-related consulting from ITS please complete our request form and let us know what you would like help with.

  Page Updated: Monday 2017-06-26 15:45:48 EDT