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Office 365 Project

The Upgrade Process to Office 365

The upgrade will begin at 8 PM the night before your transition is scheduled and will finish at 8 AM the following morning.

Before Upgrade

  • Make sure that your account is set to cached mode in Outlook (Windows computers only)
    • Not sure if you are in cached mode? Look at these instructions.
    • You'll want to stay in cached mode after your upgrade for the best user experience.
  • If you are using Windows Office 2013, you will need to download a registry patch in order to successfully sign in to the service after the upgrade.
  • Turn your computer off the night of the upgrade.
  • Remember that after the upgrade, your login will be and your Eservices password.

During Upgrade

  • The upgrade process is a short window overnight. If you need to send email the night of the upgrade, please use the Outlook Web App (OWA).

After the Upgrade

  • Start up your computer and Outlook and wait several minutes to "rehome" your email.
  • Remember your login is now and your Eservices password.

Email & Calendar

  • If you continue to see the word "eservices" in several places in Outlook, it is simply a display account name and has no impact on your Office 365 upgrade or functionality. You can double-check to see if you are on Office 365 by logging into OWA (Outlook Web App) where you will see the new OWA interface.
  • You may see a couple of screens prompting you to log in when you go to OWA--that's okay. One will likely be your old OWA screen and the second will be the new one with a large color photo of Jefferson's statue.
  • Office 365 flags junk mail slightly differently than Exchange, so be sure to check your email junk folder regularly.
  • If you have subscribed to mailing lists, listservs, and some moderated Sympa lists, etc. with it will continue to work for a short time, but you will eventually need to change it to
  • Mail sent to any aliases that point to your Eservices account will continue to arrive in your in box.
  • You won't need to download any email software on your desktop/laptop.
  • Mac Users :
  • For Windows and Mac users (until all upgrade waves are complete):
    • In OWA, for a user whose mailbox has not yet been upgraded to view the calendar of a user who has been upgraded to Office 365, the O365 user must send a sharing invite to the not yet upgraded user, who must open the invite email in OWA and click the "Add this calendar" link near the top of the email.
    • Users whose mailboxes have been moved to O365 will not be able to use OWA to open shared mailboxes that have not been upgraded.
    • Users should empty their auto-complete list once they've been upgraded. Purging the old email addresses that contain "" from their Outlook clients will vastly improve the user experience.
      • For Windows:
        image of empty auto complete
        • Open Outlook.
        • On the File tab, Click Options.
        • Click the Mail tab.
        • Under Send Messages, click Empty Auto-Complete List.
        • Click Yes.
      • For Mac:
        • Open Outlook.
        • Click the New Email button.
        • In the new email window, start typing the address you want to remove in the To: field. When it appears, click the X button next to the address.

    Smartphone & Tablet Devices

    Skype for Business for Windows, Mac, and Supported Mobile Devices

    • Skype for Business replaces Lync
    • Your new Office 365 account will support the latest Skype for Business client on both Mac and Windows computers and mobile devices.
    • If you are using Lync on a Mac you will need to uninstall Lync and then download Skype for Business from the UVA Software Gateway.
    • On a mobile device, remove Lync (if you were using it) and install Skype for Business from your App Store.
    • Most Windows computers have already auto-updated from Lync to Skype for Business, however, if you need to install Skype for Business, you can download it from the UVA Software Gateway.

    Having problems?

    • The new Outlook Web App (OWA) at is your go-to access for email and calendar if you are having issues with Outlook email on your desktop.
    • Your login will be different once you're on Office 365. It will be your and your Eservices password. This includes
      • Outlook for your desktop
      • Outlook Web App (OWA)
      • Outlook Mobile App
    • If you have problems, try restarting your computer.
    • Check out the UVA Office 365 Resource Portal .
      • Your post-upgrade login will be and your Eservices password.
      • Here, you will find over 3,000 videos, knowledge articles, how-to's, and much more.
      • If you are not upgraded, you can get into the portal as with your Eservices password.
    • Shared Account Issues:
    • On your desktop computer, if you are having trouble with a shared account, remove it and then re-add it to your profile using the instructions at: This will also fix repeated authentication requests on those accounts. Note: The address of shared mailboxes does NOT change after upgrade: it will remain whatever the shared mailbox name is
    • Take a look at our "Known Issues" page for a list of the latest issues.

    "Welcome to Office 365 Email/Calendaring/Skype for Business" Card (PDF)

    "Welcome to Office 365 Email/Calendaring/Skype for Business" Card (HTML)

  Page Updated: Thursday 2017-07-13 16:19:19 EDT