ITS Service Changes
How Ongoing/Upcoming Upgrades May Affect You
Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:
- Software Removal from ITS UNIX/Linux Mounted File Systems
- Box Support Retiring for Mac Lion Operating System
- Statement on New Mac OS Yosemite at UVa
- Mobile-Friendly Version of NetBadge Released
- Symantec Antivirus Security Issue
- Change in Distribution of Microsoft Software
- Microsoft DreamSpark Program Introduced at UVa
- More Robust Wi-Fi Coming to UVa Residence Halls
- New Telephone System for UVa Faculty & Staff
- The Storage Refresh Project
Software Removal from ITS UNIX/Linux Mounted File Systems (Dec. 17, 2014)
Affects Applications in /common & /apps Directories
- Purpose: ITS will remove software applications (like MATLAB,
IDL, SAS, and SPSS) from the ITS file systems which can be mounted on UNIX and
Linux systems on Dec. 17, 2014. These applications reside in the /common and /apps directories and
will be deleted; symbolic links to applications currently in the /uva/bin directory will
also be removed.
UNIX/Linux utilities and other packages, including whois, hdquota, and perl, will be kept on these file systems.
- Impact: Most of the software being removed is available from UVACSE (University of Virginia Advanced Computing Services & Engagement) or the University Library’s Research Data Services. TeX and LaTeX are available from TeX Live. A number of titles are also available from the UVa Software Gateway.
Box Support Retiring for Mac OS X 10.7 Lion (Nov. 1, 2014)
Box Also Retiring Support for Sync 3 on All Computers as of June 30, 2015
- Purpose: Box is retiring support for its Sync 4 software on Mac computers running the Lion operating system (OS X 10.7) as of November 1, 2014. It is also retiring support for its older Sync 3 desktop synchronization program on all operating systems as of June 30, 2015.
If you connect to your UVa Box account on an older Mac computer (OS X 10.7 Lion or older), see the FAQ, “I have an older Mac computer. Can I still use Box Sync?” to find out your options on or after Nov. 1, 2014.
- If you connect to your UVa Box via the desktop Sync client version 3 on any other operating system, starting Nov. 1, pop-up reminders to upgrade will appear each time you open UVa Box. Follow the prompts to upgrade to Sync version 4.
Statement on New Mac Operating System Yosemite at UVa (Oct. 17, 2014)
- Purpose: Apple has released a new operating system, OS X 10.10 “Yosemite.” This new operating system is currently undergoing testing by UVa ITS.
- Impact: We recommend not installing Yosemite on UVa machines until the services you need are listed as “Supported” on the Yosemite Status & Availability of Software & Support page.
Mobile-Friendly Version of NetBadge Released (Sept. 2014)
New Responsive NetBadge Screen Improves Experience on Smartphones & Other Devices
- Purpose: This upgrade makes UVa’s NetBadge authentication service render on smaller tablet and smartphone screens in a more responsive, user-friendly format.
- Impact: NetBadge now automatically scales to make logging into many UVa services easier, without the need to “pinch and zoom,” as before. If you have a device that lacks a personal digital certificate (such as an Android phone or tablet), log into NetBadge with your computing ID & password instead of using the NetBadge digital certificate login option.
Symantec Antivirus Program Has a Security Issue (Fall 2014)
How To Correct Problem Differs for Faculty & Staff Versus Students
- Purpose: The Symantec Endpoint Protection anti-virus program for Windows computers has a security vulnerability affecting versions 11.x and 12.1.
- Impact: Because the fix for this issue is only available as a new release, not as part of a software
update to the version you are currently running, you will need to take action. What to do depends upon your status at the University:
- UVa faculty and staff should:
- UVa students should:
Change in Distribution of Microsoft Software (Fall 2014)
Downloading Licensed Software at UVa Is Now More Self-Service
- Purpose: Licensed versions of Microsoft Office and the Windows operating system are now available for download by eligible faculty and staff via the UVa Software Gateway.
- Impact: This new delivery method for
Microsoft Campus Agreement software enables employees to do self-service downloads of these commonly used software programs.
This reduces complexity and delays by replacing the current manual process of filling
out a form to request access, waiting for a reply, mapping a drive, and then downloading
from the ms_campus share.
- All users current capable of accessing the ms_campus share received an email notification of the impending change before August 7.
- Exclusions: Microsoft software titles offered to students and to
employees under the “Work at Home” portion of the Agreement will continue to
be distributed through Cavalier Computers as they are now, and
Select Agreement software will also
continue to use the current process.
Microsoft DreamSpark Program Introduced at UVa (Fall 2014)
DreamSpark Standard to Provide Students & Faculty with Software Design & Development Tools
- Purpose: The University of Virginia community can now take advantage of DreamSpark, one of UVa’s Microsoft Agreements maintained by ITS, to enjoy self-service downloads of enterprise-grade Microsoft software programs. Dreamspark supports technical education—particularly application development and design—by providing access to Microsoft software for learning, teaching and research purposes.
- Impact: Eligible
students, faculty, and staff can download Microsoft Visual Studio, SQL Server,
Microsoft Windows Server, etc. at no cost via the UVa Software Gateway
under the DreamSpark Standard agreement.
- DreamSpark Premium provides access to even more Microsoft programs. Licensing for DreamSpark Premium can be purchased by STEM (science, technology, engineering, and mathematics) departments only for use by their students, faculty, and labs.
- For more information on the DreamSpark program, see Microsoft’s Dreamspark website and email email@example.com for assistance.
More Robust Wi-Fi Coming to UVa Residence Halls (2014-2015)
The University’s Wireless Infrastructure Is Being Upgraded
- Purpose: The University’s aging wireless infrastructure is being updated in residence halls. In a later phase, the wireless upgrade project will eventually extend to replace Wi-Fi in academic buildings as well.
- Impact: This upgrade will
support wireless (rather than wired Ethernet connections) as the primary means of network connectivity and
will offer substantial increases in wi-fi coverage and speeds (up to 600Mbps, or about 12 times faster than currently).
- View wireless upgrades in residence halls for more detailed coverage information, and note that wired access is no longer available in some areas.
- See also the Cavalier Daily article, “Residence areas get new Wi-Fi”.
New Telephone System for UVa Faculty & Staff (Jan. 2014-Dec. 2015)
Replacement System Features Robust Voice over Internet Protocol (VoIP)
- Purpose: The existing voice communication infrastructure,
originally installed in 1996, is outdated and expensive to maintain. It also lacks the
capabilities of the current generation voice technology systems that the University
needs to handle our advanced communication requirements.
The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
- ~26,000 lines from the academic and medical center sides will be migrated over 16 months
- ~20,000 telephones will be replaced
- ~6,000 analog lines will be migrated (FAX, Emergency, Elevator)
- Existing telephone numbers will be retained
- Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
- New voicemail will replace the currrent Xpressions
The Storage Refresh Project (Fall 2013-Spring 2015)
New Consolidated Enterprise Storage System to Replace Existing Multiple & Outdated Storage Options
The Storage Refresh Project’s goal is to provide a new storage infrastructure that will offer
the University community the flexibility to select a storage option customized for
specific data needs, depending upon factors such as:
- space and disk speeds,
- storage connection type,
- integration with other network infrastructures, plus
- content mirroring and other security requirements.
- Impact: The designated service owners or primary contact/business owners for impacted systems have been and continue to be contacted. Data stored on the current storage systems will need to be migrated to the new architecture, so planned downtimes for some services will be required. Migration schedules are published for affected systems as soon as they become available on the Storage Refresh Project website. Project updates are posted there as well on a monthly basis.