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ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades and Student Information System (SIS) Enhancements put in place after student and faculty requests.

Telephone & Cable TV Sites Updated (Nov. 18, 2015)

Reflect Upcoming Completion of VoIP Project

  • Purpose: As the VoIP Project is winding down and the Siemens contract for the legacy phone service expires at the end of Dec. 2015, the University Telephone System makes its debut. Associated with a revamp of the telephone site, the cable television site has been updated and moved.
  • Impact: All information related to the telephone system and cable television has been reviewed and updated. Please note the following location changes on ITSWeb: Search results may be incorrect until ITSWeb is re-indexed by Google. You should be redirected to the new sites; if not (if you get a 404 error), please continue refreshing/reloading the page or retype the URL as above. Please replace your bookmarks to the old sites/pages.

Office 2016 for UVa Faculty, Staff & Students (Oct. 28, 2015)

Available as Download from UVa Software

  • Purpose: Office 2016, the latest version of the Microsoft Office software family, is available for faculty and staff on institutionally owned devices and for students on their personal computers from UVa Software. This includes both the Windows and Mac versions.
  • Impact: Information Technology Services (ITS) has performed testing with Microsoft Office 2016, and we have made the following determinations:
    • Office 2016 works with our current Microsoft infrastructure, including the UVa Central Exchange Service, SharePoint, and Lync.
    • Office 2016 should not be deployed on Windows computers using Oracle E-Business Suite Applications and Oracle Business Intelligence Discoverer Applications ("UVa Integrated System") that interface with Microsoft Office (e.g., HRMS Payroll integrations with Microsoft Excel, Financials General Ledger (GL) integration with Microsoft Excel, Desktop Integration Framework, etc.). Microsoft Office 2013 (Windows) is the latest certified product to work with these applications.
    • As with any new release of software, please do your due diligence to ensure that your specific work tasks continue to operate in an upgrade. For example, Office add-ins often fail to work with newer versions of software.

Student Microsoft Office & Windows Software (Oct. 28, 2015)

Download Free from UVa Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVa Software. Office and Windows software for students will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Students will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive and without leaving the comfort of your dorm/apartment. Please note the new distribution method has the following caveats:
    • You only get one copy of each software title.
    • You will only have access to the software download and keys (if applicable) for 31 days.
    • You must save the software and keys using a service like UVa Box in the event your computer crashes and you need to reinstall the software.

Central Mail Service Retirement (May 2016)

Employee & Generic Accounts May Be Migrated to Exchange

  • Purpose: In May 2016, the UVa Central Mail Service (CMS) will be discontinued. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
  • Impact: Well ahead of May 2016, CMS users' generic and "personal" (UVa employees and retirees) accounts will be migrated to the Central Exchange Service.
    • An updated migration timeline is available on the project's website.
    • Once you have been migrated, you will need to begin using Exchange for your UVa email.
    • If you no longer need your CMS account (personal or generic), you may delete the account.
    • The Central Mail Service will be shut down for good in May 2016.

Specifics of the migration, which are developing daily, may be found on the CMS Migration website.

Virtual Training Co. (VTC) Contract Not Being Renewed for 2016-2017

Switch to for Online Video Training

  • Purpose: The contract with the Virtual Training Company (VTC) will not be renewed for 2016-2017.
  • Impact: UVa faculty, staff and students who wish to view video training online should now use for UVa (secure login already built in). The University Library has negotiated a contract which includes free access to the entire library of over 3,500 video courses. JavaScript, jQuery, Camtasia, Revit, iMovie, Photoshop, Sketchup, Unity, and "R" are just a few examples of the variety of tutorials available.
    • 24/7 access is now available to great training and you can connect from computers, tablets, or mobile devices.
    • Students have access as well; for courses/classes, work studies, internships, as well as personal development.
    • Professors and instructors are able to incorporate this resource in courses, create custom playlists, and share links to specific lessons.
    • The searchable transcripts make it easy to find specific words or phrases within specific lessons.
    A link to connect to is also available in the Library's A-Z database listing (not the a-z list of departments) located about midway on the Library's main homepage.
    If you've used Lynda Online Learning before, whether a personal subscription, trial, or via the earlier email registration method, you're prompted to migrate your profile to this new system when you first log in, so you'll be able to keep your entire course history, if desired.

Need help? If you have questions, please use Ask a Librarian for current and up-to-date information.

New Fall 2015 Hive Build (Sept. 2, 2015)

Many Packages Updated, Microsoft Office 2013 Added

  • Purpose: UVa Hive desktops will be refreshed with the new Fall 2015 image on Sept. 2.
  • Impact: Until Sept. 2, some applications on the Hive will not be updated and in sync with the versions of the software on the Unified Build, which facilitates access to specific academic coursework-related applications used by faculty and students on University computers in select areas on Grounds. Hive users will find updates to many packages, including Ansys, IDL, Mathematica, R, SPSS, among others.

Software Distribution Changes (Sept. 2, 2015)

Affects VPN Client

  • Purpose: The way VPN Client software is distributed will change on Wednesday, Sept. 2. Please note there is no need to update as long as your current version of the software works. The UVa Virtual Private Network (VPN) service provides secure, authenticated access to on-Grounds network resources; network traffic between your system and the VPN service is encrypted to protect it from electronic eavesdropping.
  • Impact:
    • VPN client software will be distributed through the UVa Software Gateway instead of a stand-alone installer. Please update any bookmarks accordingly. ITS supports versions of the VPN Client for Windows, Mac, and iOS devices.
    • Note that for iOS devices the built-in iOS VPN client no longer works with UVaAnywhere; you will need to use the Cisco client available from the iTunes App Store instead. This is a free download.
    • To download the VPN Client, you must agree to its terms of use. Restrictions are noted on the UVa Software Gateway.

Have questions? Check out ITS's Cisco VPN at UVa website or contact the UVa Help Desk at 924-HELP.

Network Blocking Procedures Change for DMCA Copyright Infringements

New UVa Network Device Block Notification Webpage Allows Easier Unblocking

  • Purpose: On August 21, 2015, UVa ISPRO will implement a change in network blocking procedures when responding to Digital Millennium Copyright Act (DMCA) infringements.
  • Impact: When a DMCA copyright infringement notice needs to be communicated, ISPRO sends an email to the registered owner of the affected computer informing them of the issue and requesting a specific reply.
    • Previously: If ISPRO does not receive a response within 3 business days, a network block is placed so that the next time the computer tries to connect to the UVa network, it can't.
      • If the registered owner of the computer does not see the email message, s/he may not know why they have suddenly lost their Internet access. This results in calls to the Help Desk, LSPs, a referral to ISPRO, etc., and a computer cannot be unblocked without the help of someone else.
    • Now: The next time an attempt is made to connect to the UVa network, the computer's Web browser will be redirected to the UVa Network Device Block Notification webpage, notifying the owner of the problem, explaining why they have been blocked, and how they can fix the issue.
      • After stating that the problem or issue has been addressed, a person can now unblock his or her own computer. Usually the unblocking will take between 5-60 minutes to process.
    The registered owner of the computer will still receive an email warning first, before the computer is blocked, unless this is not the first DMCA copyright complaint for this person.
    • In that case, we will immediately block the computer and then forward the email notification.
    • And if the computer is unblocked but we receive subsequent DMCA complaints alleging new file sharing after the block was removed, it will then be blocked again (and subsequently redirected to UVa Network Device Block Notification again).
    For More Information: Please contact if you have questions or concerns about this change.

Statement on Support of Mac El Capitan (OS X 10.11) at UVa

ITS Not Recommending Any Installations at This Time

  • Purpose: Apple's next new operating system, OS X 10.11 “El Capitan”, does not yet have an official release date. ITS will being formal testing of El Capitan after Apple releases a final version and our support status of the OS will be determined after initial testing.
  • Impact: We recommend not installing El Capitan on UVa computers until the services you need are listed as “Supported” on the El Capitan Status & Availability of Software & Support page.

Mac OSes, Safari & Office Support Updates

OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015

  • Purpose: ITS's goal is to support the most current release of an operating system and the (one) previous release. This means:
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
  • Impact: ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version 10.10 if your hardware and usage demands will allow it. If you are using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
    With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
    Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).

Phased End-of-Support for 32-Bit Versions of Windows

Year-Long Process Now Underway (July 2015-July 2016)

  • Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
  • Impact: This does not mean you need to upgrade your operating system right away. Software available through 2015 has been tested and works fine with 32-bit Windows systems. If future software updates introduce issues that apply only to 32-bit Windows OSes, you may need to upgrade then.
    • ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
    • Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
    • On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.
    If you are using a 32-bit version of the Windows OS on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
More information is available in the System & Service Retirements announcement.

More Robust WiFi Coming to UVa Grounds (2014-2016)

ITS Is Upgrading the University’s Wireless, Building by Building

Photo of girl on laptop on Rotunda steps


New Telephone System for UVa Faculty & Staff (Jan. 2014-Dec. 2015)

Replacement System Features Robust Voice over Internet Protocol (VoIP)

  • Purpose: The existing voice communication infrastructure, originally installed in 1996, is outdated and expensive to maintain. It also lacks the capabilities of the current generation voice technology systems that UVa needs to handle our advanced communication requirements. The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
  • Impact:
    • 26,000 lines will be migrated over 16 months
    • 20,000 telephones will be replaced
    • 6,000 analog lines will be migrated (Fax, Emergency, Elevator)
  • Existing telephone numbers will be retained
  • Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
  • New voicemail will replace the current Xpressions

Questions and comments may be sent to

  Page Updated: Wednesday 2015-11-18 12:55:28 EST