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ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades and Student Information System (SIS) Enhancements put in place after student and faculty requests.

Central Mail Service Retirement (May 2016)

Employee & Generic Accounts May Be Migrated to Exchange

  • Purpose: In May 2016, the UVa Central Mail Service (CMS) will be discontinued. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
  • Impact: Well ahead of May 2016, CMS users' generic and "personal" (UVa employees and retirees) accounts will be migrated to the Central Exchange Service.
    • An updated migration timeline is available on the project's website.
    • Once you have been migrated, you will need to begin using Exchange for your UVa email.
    • If you no longer need your CMS account (personal or generic), you may delete the account.
    • The Central Mail Service will be shut down for good in May 2016.

Specifics of the migration, which are developing daily, may be found on the CMS Migration website.

Retirement of Older License Manager Servers (Jan. 4, 2016)

End of Maple 14 License

  • Purpose: ITS will be retiring our three legacy license manager servers on January 4, 2016.
  • Impact: The retirement of these servers will not affect any of the licenses currently being served by our current production license managers. However, this will terminate the Maple 14 license manager, as ITS is no longer licensing Maple for general use. Maple users may find Mathematica, which is licensed at UVa and supported by the Library, a suitable replacement for Maple.

Work at Home & Home Use Program Office & Windows Available for Faculty/Staff (Dec. 22, 2015)

Download at Minimal Cost from UVa Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVa Software. Office and Windows software for faculty/staff will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Faculty/staff will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive. Software is available for $9.75 for Work at Home products (Microsoft Office 2013[PC]/2010[PC]/2011[Mac], Windows 10/8.1/7) and $9.95 for Home Use Program products (Microsoft Office 2016 for Mac/PC).
  • Please note the new distribution method has the following caveats:
    • Pay attention to the "Are you eligible?" tabs. You can only purchase one copy of each title licensed under Work at Home, and only one purchase under the Home Use Program.
    • You will only have access to the software download and keys (if applicable) for 31 days under Work at Home, unless you purchase extended access.
    • You must save the software and keys using a service like UVa Box in the event your computer crashes and you need to reinstall the software.
    • This software is licensed for University-related work by current employees on personally owned machines only, except Microsoft Office 2016, which can be used for personal work by current employees and is licensed under the Home Use Program.

Change in UVa Personal Web Page Addresses (Dec. 17, 2015)

Server Name Being Reassigned

  • Purpose: The address for all Web pages created by individuals at UVA has been http://www.people.virginia.edu/~YourComputingID (i.e, mst3k). (These websites are typically created using the Home Directory Service (HDS).)

    For several years, ITS has been redirecting these browser requests to http://people.virginia.edu/~YourComputingID but the old server named www.people.virginia.edu remained up to support other tasks. Because these other tasks are no longer in use, effective Dec. 17, 2015, ITS will retire the server named www.people.virginia.edu and assign that name to the server that is people.virginia.edu.

  • Impact: None; browser requests with or without the "www." in front of people.virginia.edu will continue to function.

If you have questions regarding this change, please contact the UVa Help Desk.

Telephone & Cable TV Sites Updated (Nov. 18, 2015)

Reflect Upcoming Completion of VoIP Project

  • Purpose: As the VoIP Project is winding down and the Siemens contract for the legacy phone service expires at the end of Dec. 2015, the University Telephone System makes its debut. Associated with a revamp of the telephone site, the cable television site has been updated and moved.
  • Impact: All information related to the telephone system and cable television has been reviewed and updated. Please note the following location changes on ITSWeb: Search results may be incorrect until ITSWeb is re-indexed by Google. You should be redirected to the new sites; if not (if you get a 404 error), please continue refreshing/reloading the page or retype the URL as above. Please replace your bookmarks to the old sites/pages.

Office 2016 for UVa Faculty, Staff & Students (Oct. 28, 2015)

Available as Download from UVa Software

  • Purpose: Office 2016, the latest version of the Microsoft Office software family, is available for faculty and staff on institutionally owned devices and for students on their personal computers from UVa Software. This includes both the Windows and Mac versions.
  • Impact: Information Technology Services (ITS) has performed testing with Microsoft Office 2016, and we have made the following determinations:
    • Office 2016 works with our current Microsoft infrastructure, including the UVa Central Exchange Service, SharePoint, and Lync.
    • Office 2016 should not be deployed on Windows computers using Oracle E-Business Suite Applications and Oracle Business Intelligence Discoverer Applications ("UVa Integrated System") that interface with Microsoft Office (e.g., HRMS Payroll integrations with Microsoft Excel, Financials General Ledger (GL) integration with Microsoft Excel, Desktop Integration Framework, etc.). Microsoft Office 2013 (Windows) is the latest certified product to work with these applications.
    • As with any new release of software, please do your due diligence to ensure that your specific work tasks continue to operate in an upgrade. For example, Office add-ins often fail to work with newer versions of software.

Student Microsoft Office & Windows Software (Oct. 28, 2015)

Download Free from UVa Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVa Software. Office and Windows software for students will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Students will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive and without leaving the comfort of your dorm/apartment. Please note the new distribution method has the following caveats:
    • You only get one copy of each software title.
    • You will only have access to the software download and keys (if applicable) for 31 days.
    • You must save the software and keys using a service like UVa Box in the event your computer crashes and you need to reinstall the software.

Virtual Training Co. (VTC) Contract Not Being Renewed for 2016-2017

Switch to Lynda.com for Online Video Training

  • Purpose: The contract with the Virtual Training Company (VTC) will not be renewed for 2016-2017.
  • Impact: UVa faculty, staff and students who wish to view video training online should now use Lynda.com for UVa (secure login already built in). The University Library has negotiated a contract which includes free access to the entire library of over 3,500 video courses. JavaScript, jQuery, Camtasia, Revit, iMovie, Photoshop, Sketchup, Unity, and "R" are just a few examples of the variety of tutorials available.
    • 24/7 access is now available to great training and you can connect from computers, tablets, or mobile devices.
    • Students have access as well; for courses/classes, work studies, internships, as well as personal development.
    • Professors and instructors are able to incorporate this resource in courses, create custom playlists, and share links to specific lessons.
    • The searchable transcripts make it easy to find specific words or phrases within specific lessons.
    A link to connect to Lynda.com is also available in the Library's A-Z database listing (not the a-z list of departments) located about midway on the Library's main homepage.
    If you've used Lynda Online Learning before, whether a personal subscription, trial, or via the earlier email registration method, you're prompted to migrate your profile to this new system when you first log in, so you'll be able to keep your entire course history, if desired.

Need help? If you have questions, please use Ask a Librarian for current and up-to-date information.

Statement on Support of Mac El Capitan (OS X 10.11) at UVa

ITS Not Recommending Any Installations at This Time

  • Purpose: Apple's next new operating system, OS X 10.11 “El Capitan”, does not yet have an official release date. ITS will being formal testing of El Capitan after Apple releases a final version and our support status of the OS will be determined after initial testing.
  • Impact: We recommend not installing El Capitan on UVa computers until the services you need are listed as “Supported” on the El Capitan Status & Availability of Software & Support page.

Office 2010 & 2011 Support Updates

Phased "End of Support" through Aug. 2016

  • Purpose: With the release of Office 2016, ITS will end support for earlier releases of Office as follows:
    • Support for Office 2011 for the Mac will be ending for all versions of Mac OS X on Aug. 1, 2016.
    • Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
  • Impact: The UVa Software Gateway allows members of the University of Virginia community to upgrade site-licensed software like Office at low or no cost options (details of the UVa-Microsoft agreements).
    If you are using a University-owned system and need help upgrading to Office 2016, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.

If you have questions regarding this change, please contact the UVa Help Desk.

Mac OSes, Safari & Office Support Updates

OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015

  • Purpose: ITS's goal is to support the most current release of an operating system and the (one) previous release. This means:
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
  • Impact: ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version 10.10 if your hardware and usage demands will allow it. If you are using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
    With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
    Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).

Phased End-of-Support for 32-Bit Versions of Windows

Year-Long Process Now Underway (July 2015-July 2016)

  • Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
  • Impact: This does not mean you need to upgrade your operating system right away. Software available through 2015 has been tested and works fine with 32-bit Windows systems. If future software updates introduce issues that apply only to 32-bit Windows OSes, you may need to upgrade then.
    • ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
    • Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
    • On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.
    If you are using a 32-bit version of the Windows OS on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
More information is available in the System & Service Retirements announcement.

More Robust WiFi Coming to UVa Grounds (2014-2016)

ITS Is Upgrading the University’s Wireless, Building by Building

Photo of girl on laptop on Rotunda steps

 

  Page Updated: Sunday 2016-01-24 21:58:56 EST