Skip to content »
ITS and UVa logos for printed output
MENU menu icon

ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades and Student Information System (SIS) Enhancements put in place after student and faculty requests.

Software Removal from ITS UNIX/Linux Mounted File Systems (Dec. 17, 2014)

Affects Applications in /common & /apps Directories

Box Support Retiring for Mac OS X 10.7 Lion (Nov. 1, 2014)

Box Also Retiring Support for Sync 3 on All Computers as of June 30, 2015

  • Purpose: Box is retiring support for its Sync 4 software on Mac computers running the Lion operating system (OS X 10.7) as of November 1, 2014. It is also retiring support for its older Sync 3 desktop synchronization program on all operating systems as of June 30, 2015.
  • Impact: If you connect to your UVa Box account on an older Mac computer (OS X 10.7 Lion or older), see the FAQ, “I have an older Mac computer. Can I still use Box Sync?” to find out your options on or after Nov. 1, 2014.
    • If you connect to your UVa Box via the desktop Sync client version 3 on any other operating system, starting Nov. 1, pop-up reminders to upgrade will appear each time you open UVa Box. Follow the prompts to upgrade to Sync version 4.

Statement on New Mac Operating System Yosemite at UVa (Oct. 17, 2014)

  • Purpose: Apple has released a new operating system, OS X 10.10 “Yosemite.” This new operating system is currently undergoing testing by UVa ITS.
  • Impact: We recommend not installing Yosemite on UVa machines until the services you need are listed as “Supported” on the Yosemite Status & Availability of Software & Support page.

Mobile-Friendly Version of NetBadge Released (Sept. 2014)

New Responsive NetBadge Screen Improves Experience on Smartphones & Other Devices

Before Now
NetBadge on a moibile phone, before improvements implemented NetBadge on a mobile phone now
  • Purpose: This upgrade makes UVa’s NetBadge authentication service render on smaller tablet and smartphone screens in a more responsive, user-friendly format.
  • Impact: NetBadge now automatically scales to make logging into many UVa services easier, without the need to “pinch and zoom,” as before. If you have a device that lacks a personal digital certificate (such as an Android phone or tablet), log into NetBadge with your computing ID & password instead of using the NetBadge digital certificate login option.

Symantec Antivirus Program Has a Security Issue (Fall 2014)

How To Correct Problem Differs for Faculty & Staff Versus Students

Change in Distribution of Microsoft Software (Fall 2014)

Downloading Licensed Software at UVa Is Now More Self-Service

  • Purpose: Licensed versions of Microsoft Office and the Windows operating system are now available for download by eligible faculty and staff via the UVa Software Gateway.
  • Impact: This new delivery method for Microsoft Campus Agreement software enables employees to do self-service downloads of these commonly used software programs. This reduces complexity and delays by replacing the current manual process of filling out a form to request access, waiting for a reply, mapping a drive, and then downloading from the ms_campus share.
    • All users current capable of accessing the ms_campus share received an email notification of the impending change before August 7.
    • Exclusions: Microsoft software titles offered to students and to employees under the “Work at Home” portion of the Agreement will continue to be distributed through Cavalier Computers as they are now, and Select Agreement software will also continue to use the current process.

Microsoft DreamSpark Program Introduced at UVa (Fall 2014)

DreamSpark Standard to Provide Students & Faculty with Software Design & Development Tools

  • Purpose: The University of Virginia community can now take advantage of DreamSpark, one of UVa’s Microsoft Agreements maintained by ITS, to enjoy self-service downloads of enterprise-grade Microsoft software programs. Dreamspark supports technical education—particularly application development and design—by providing access to Microsoft software for learning, teaching and research purposes.
  • Impact: Eligible students, faculty, and staff can download Microsoft Visual Studio, SQL Server, Microsoft Windows Server, etc. at no cost via the UVa Software Gateway under the DreamSpark Standard agreement.
    • DreamSpark Premium provides access to even more Microsoft programs. Licensing for DreamSpark Premium can be purchased by STEM (science, technology, engineering, and mathematics) departments only for use by their students, faculty, and labs.
    • For more information on the DreamSpark program, see Microsoft’s Dreamspark website and email for assistance.

More Robust Wi-Fi Coming to UVa Residence Halls (2014-2015)

The University’s Wireless Infrastructure Is Being Upgraded

Photo of newer UVa dormitories

  • Purpose: The University’s aging wireless infrastructure is being updated in residence halls. In a later phase, the wireless upgrade project will eventually extend to replace Wi-Fi in academic buildings as well.
  • Impact: This upgrade will support wireless (rather than wired Ethernet connections) as the primary means of network connectivity and will offer substantial increases in wi-fi coverage and speeds (up to 600Mbps, or about 12 times faster than currently).

New Telephone System for UVa Faculty & Staff (Jan. 2014-Dec. 2015)

Replacement System Features Robust Voice over Internet Protocol (VoIP)

  • Purpose: The existing voice communication infrastructure, originally installed in 1996, is outdated and expensive to maintain. It also lacks the capabilities of the current generation voice technology systems that the University needs to handle our advanced communication requirements.
    The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
  • Impact:
    • ~26,000 lines from the academic and medical center sides will be migrated over 16 months
    • ~20,000 telephones will be replaced
    • ~6,000 analog lines will be migrated (FAX, Emergency, Elevator)
    • Existing telephone numbers will be retained
    • Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
    • New voicemail will replace the currrent Xpressions

    More information is available on the VoIP website. Questions and comments may be sent to

The Storage Refresh Project (Fall 2013-Spring 2015)

New Consolidated Enterprise Storage System to Replace Existing Multiple & Outdated Storage Options

  • Purpose: The Storage Refresh Project’s goal is to provide a new storage infrastructure that will offer the University community the flexibility to select a storage option customized for specific data needs, depending upon factors such as:
    • space and disk speeds,
    • storage connection type,
    • integration with other network infrastructures, plus
    • content mirroring and other security requirements.
  • Impact: The designated service owners or primary contact/business owners for impacted systems have been and continue to be contacted. Data stored on the current storage systems will need to be migrated to the new architecture, so planned downtimes for some services will be required. Migration schedules are published for affected systems as soon as they become available on the Storage Refresh Project website. Project updates are posted there as well on a monthly basis.

  Page Updated: Wednesday 2014-10-22 20:31:06 EDT