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ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades.

eduroam graphic

UVA Now Participating in eduroam (May 2016)

"Traveler-based" eduroam Available to UVA Faculty

  • Purpose: UVA is now participating in eduroam, which is used by many educational institutions as a secure way to offer WiFi to campus visitors from other participating institutions.
  • Impact: eduroam can be implemented in several ways: as a visitor-based system, as a traveler-based system, or as both. Currently, eduroam as a visitor-based system is in testing at UVA (specifically in the Dynamics Building, 2015 Ivy Road). Faculty traveling this summer can, however, configure their machines to access eduroam at other institutions where it is available. ITS is providing configuration instructions for supported versions of Windows, Mac OS X, and iOS devices for our faculty who may benefit from this service as a traveler.
    • You must have previously configured a connection to the encrypted cavalier wireless network at UVA.
    • For iOS devices, you must be within range of a working eduroam WiFi network to set it up so you must come to the Dynamics Building if you wish to configure eduroam access before visiting an institution where it is already in use. If you are running Windows or Mac OS X on your computer, you are not required but may want to come to the Dynamics Building to test eduroam configuration/access before traveling.

Questions about support for eduroam may be directed to the UVA Help Desk.

Windows License Server & Management Changes (May-Fall 2016)

Affects Software Packages in Labs, Departments, Classrooms

  • Purpose: ITS will begin upgrading its Windows license server/manager service for software packages used in labs, departments, and classrooms after the end of Spring Semester 2016 and continuing through Fall 2016. Software affected by this change includes Aspen, HSM Works, SolidWorks, Mathcad (Classroom only), and Autocad among other packages.
  • Impact: ITS will contact individuals in charge of the affected packages for departments and labs with exact dates for the migration to the new servers. ITS System Status will list downtimes for the packages 2 business days before they are moved to the new license managers.
    To save users the inconvenience of having to renew or purchase new licenses multiple times, the software licenses will be replaced and changed at their expiration.
    ITS will continue to adhere to all license terms and restrictions for the affected software.

    After the upgrade:
    • The current server will be migrated to 3 servers, providing redundancy (where permitted) for the license manager.
    • Once software is migrated to the new servers, users will need to connect to the license server through the VPN when off Grounds. On-Grounds access will be unaffected.

Questions about this change should be directed to ub-image-help@virginia.edu.

Contract Change for Microsoft Select Plus (May 1, 2016)

New Contract Yields Savings

  • Purpose: The current Microsoft Select Plus agreement will be ending on Saturday, April 30, 2016. As of Sunday, May 1, 2016, the University of Virginia will be using a new contract that has been negotiated for faculty and staff purchases of Microsoft products. The new contract, facilitated through an educational consortium called E&I Cooperative Services, will yield savings between 1% to 8% over the existing agreement.
  • Impact: Effective May 1, 2016, users will be required to include different agreement information when completing a purchase order with our Microsoft reseller, SHI International Corp. Please see this website for further details.

Central Mail Service Retirement (May 2016)

Employee & Generic Accounts May Be Migrated to Exchange

  • Purpose: On May 23, 2016, access to the UVa Central Mail Service (CMS) will be deactivated. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
  • Impact: Well ahead of May 2016, CMS users' generic and "personal" (UVa employees and retirees) accounts will be migrated to the Central Exchange Service.
    • An updated migration timeline is available on the project's website.
    • Once you have been migrated, you will need to begin using Exchange for your UVa email.
    • If you no longer need your CMS account (personal or generic), you may delete the account.
    • The Central Mail Service will be shut down for good in June 2016.

Specifics of the migration may be found on the CMS Migration website.

Service Portal for Requests Debuts (Feb. 18, 2016; update May 5, 2016)

Telephone & Network Service Requests First to Go "Automated"

  • Purpose: ITS has embarked on an initiative to improve the quality of our request fulfillment processes and to standardize these operations. This transition will take place over the course of multiple projects. The first of these is to transform paper-based, email-based, and other service requests into automated processes with designated fulfillment teams. This project will roll out on Thursday, February 18, 2016.
  • Impact: The first group of automated service requests will include:
    • All Telephone Customer Service Requests (CSR) - over 20 different service requests
    • Networking — Jack/Outlet Requests
    • Networking — Data Center Port Requests
    • Networking — Standard & High Security Firewall Requests

The web-based tool is intended to provide our customers with an easy way to request and track their orders all in one central location. In the future, this tool will become one-stop shopping for requesting over 100 ITS services.

UPDATE:

The third release of services rolled out in the Service Portal on Thursday, May 5, 2016. These services included:

  • In the Security Category
    • Records Management
      • Records-Inquiry and Consultation: general questions
      • Records-Patterson Pope Scan-on-Demand Service (for Patterson-Pope customers only): Convert paper records to electronic format
      • Records-Offsite Storage Account Creation: create an account with a selected vendor to store boxes of physical records offsite
    • New Custom-Managed Firewall
      • Implement a new ITS-managed firewall or add firewall management services to an ITS-managed server
  • In the Phone Category
    • University Telephone Service: Forced Authorization Code (FAC), new interactive form (replaces paper form)

The second release of services rolled out in the Service Portal on Thursday, April 21, 2016. These services included:

  • Hostmaster-related tasks
  • Changing networks (between More Secure & Standard network)
  • Add or change a port via the Data Center Networking Request

Check out the project website for more information.

Work at Home & Home Use Program Office & Windows Available for Faculty/Staff (Dec. 22, 2015)

Download at Minimal Cost from UVa Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVa Software. Office and Windows software for faculty/staff will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Faculty/staff will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive. Software is available for $9.75 for Work at Home products (Microsoft Office 2013[PC]/2010[PC]/2011[Mac], Windows 10/8.1/7) and $9.95 for Home Use Program products (Microsoft Office 2016 for Mac/PC).
  • Please note the new distribution method has the following caveats:
    • Pay attention to the "Are you eligible?" tabs. You can only purchase one copy of each title licensed under Work at Home, and only one purchase under the Home Use Program.
    • You will only have access to the software download and keys (if applicable) for 31 days under Work at Home, unless you purchase extended access.
    • You must save the software and keys using a service like UVa Box in the event your computer crashes and you need to reinstall the software.
    • This software is licensed for University-related work by current employees on personally owned machines only, except Microsoft Office 2016, which can be used for personal work by current employees and is licensed under the Home Use Program.

Change in UVa Personal Web Page Addresses (Dec. 17, 2015)

Server Name Being Reassigned

  • Purpose: The address for all Web pages created by individuals at UVA has been http://www.people.virginia.edu/~YourComputingID (i.e, mst3k). (These websites are typically created using the Home Directory Service (HDS).)

    For several years, ITS has been redirecting these browser requests to http://people.virginia.edu/~YourComputingID but the old server named www.people.virginia.edu remained up to support other tasks. Because these other tasks are no longer in use, effective Dec. 17, 2015, ITS will retire the server named www.people.virginia.edu and assign that name to the server that is people.virginia.edu.

  • Impact: None; browser requests with or without the "www." in front of people.virginia.edu will continue to function.

If you have questions regarding this change, please contact the UVa Help Desk.

Office 2016 for UVa Faculty, Staff & Students (Oct. 28, 2015)

Available as Download from UVa Software

  • Purpose: Office 2016, the latest version of the Microsoft Office software family, is available for faculty and staff on institutionally owned devices and for students on their personal computers from UVa Software. This includes both the Windows and Mac versions.
  • Impact: Information Technology Services (ITS) has performed testing with Microsoft Office 2016, and we have made the following determinations:
    • Office 2016 works with our current Microsoft infrastructure, including the UVa Central Exchange Service, SharePoint, and Lync.
    • Office 2016 should not be deployed on Windows computers using Oracle E-Business Suite Applications and Oracle Business Intelligence Discoverer Applications ("UVa Integrated System") that interface with Microsoft Office (e.g., HRMS Payroll integrations with Microsoft Excel, Financials General Ledger (GL) integration with Microsoft Excel, Desktop Integration Framework, etc.). Microsoft Office 2013 (Windows) is the latest certified product to work with these applications.
    • As with any new release of software, please do your due diligence to ensure that your specific work tasks continue to operate in an upgrade. For example, Office add-ins often fail to work with newer versions of software.

Student Microsoft Office & Windows Software (Oct. 28, 2015)

Download Free from UVa Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVa Software. Office and Windows software for students will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Students will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive and without leaving the comfort of your dorm/apartment. Please note the new distribution method has the following caveats:
    • You only get one copy of each software title.
    • You will only have access to the software download and keys (if applicable) for 31 days.
    • You must save the software and keys using a service like UVa Box in the event your computer crashes and you need to reinstall the software.

Statement on Support of Mac El Capitan (OS X 10.11) at UVa

Can Be Used with Most Basic UVa Services like WiFi and Email

  • Purpose: Apple's latest operating system, OS X 10.11 “El Capitan”, has been through ITS testing and our support status of the OS has been determined after extended testing.
  • Impact: We recommend that you check ITS's support statement before installing El Capitan on UVa computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under El Capitan (as of April 2016).

Office 2010 & 2011 Support Updates

Phased "End of Support" through Aug. 2016

  • Purpose: With the release of Office 2016, ITS will end support for earlier releases of Office as follows:
    • Support for Office 2011 for the Mac will be ending for all versions of Mac OS X on Aug. 1, 2016.
    • Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
  • Impact: The UVa Software Gateway allows members of the University of Virginia community to upgrade site-licensed software like Office at low or no cost options (details of the UVa-Microsoft agreements).
    If you are using a University-owned system and need help upgrading to Office 2016, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.

If you have questions regarding this change, please contact the UVa Help Desk.

Mac OSes, Safari & Office Support Updates

OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015

  • Purpose: ITS's goal is to support the most current release of an operating system and the (one) previous release. This means:
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
  • Impact: ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version 10.10 if your hardware and usage demands will allow it. If you are using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
    With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
    Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).

Phased End-of-Support for 32-Bit Versions of Windows

Year-Long Process Now Underway (July 2015-July 2016)

  • Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
  • Impact: This does not mean you need to upgrade your operating system right away. Software available through 2015 has been tested and works fine with 32-bit Windows systems. If future software updates introduce issues that apply only to 32-bit Windows OSes, you may need to upgrade then.
    • ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
    • Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
    • On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.
    If you are using a 32-bit version of the Windows OS on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information.
More information is available in the System & Service Retirements announcement.

  Page Updated: Wednesday 2016-05-25 14:24:12 EDT