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ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades and Student Information System (SIS) Enhancements put in place after student and faculty requests.

Authentication/Certificate Provisioning Password Change (Apr. 22, 2015)

Old blue.unix passwords to no longer be allowed

  • Purpose: Although was retired in August 2013, ITS has continued to allow authentication through NetBadge and provisioning of personal digital certificates with old blue.unix passwords. On April 22, 2015, ITS will retire this functionality and blue.unix password users will need to switch or update to another password for NetBadge and digital certificate requests.
  • Impact: Starting March 19, ITS will notify all users who have used their blue.unix password for either NetBadge or a certificate request login since Sept. 2014 or Jan. 2014, respectively, by personal email or a phone call with instructions about what they need to do after April 22. For most users, this will simply involve switching to their Eservices (Exchange/Outlook), HSC (hscmail), or CMS password instead of the blue.unix password.
    • If you have been through Identity Verification, but you do not know your password on Eservices (Exchange/Outlook) or Central Mail Service (CMS), go to the password change page at, log in and set a new password, and then start using your new password for NetBadge or certificate requests. HSC users should call the HSTS Help Desk at 924-5334 to have their HSCDOM password (i.e., email account) reset if they cannot remember the password.
    • Users who have only a blue.unix password may need to complete ID verification, set security questions and a new permanent password. ISPRO's Access Management group will work with users who cannot complete ID verification to set a new Eservices password.

Contact the UVa Help Desk if you have questions.

ITS Software Central Decommissioning (Mar. 31, 2015)

All Software Central Titles Now Available Through the UVa Software Gateway

Please contact the UVa Help Desk if you encounter difficulties or have questions.

New Help Desk Ticketing Tool (Mar. 19, 2015)

Improved User Interface, Searching & Performance

  • Purpose:The UVa Help Desk is upgrading its ticketing tool to "BbCRM" which has an improved user interface, enhanced search capabilities, and better performance. The transition to BbCRM also includes often-requested enhancements and improvements to the UVa Help Desk service. The upgrade will happen on Thursday, March 19th at 7:00 AM.
  • Impact: New with this ticketing system, you can:
    • Update your ticket directly by email.
    • Add your LSP or an alternate local support partner to receive ticket notifications.

    The look of the Live Chat windows will also change. You may notice email notifications will start coming from the BbCRM tool and that emailed links point to BbCRM.

    You will continue to receive the same email notifications you do today including the customer satisfaction survey link when your case is resolved. Please fill out the survey! We value your feedback and use it to coach our teams and improve service.

ITS Support of Mac Lion (OS X 10.7) Ending (Aug. 1, 2015)

Upgrade to Mavericks or Yosemite Recommended

  • Purpose: ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.7 (Lion), and will be ending user support of this platform on August 1, 2015. Box support has already been retired for this operating system.
  • Impact: Mac OS X 10.7 users are encouraged to upgrade their systems to Mac OS X 10.9 (Mavericks), or to version 10.10 (Yosemite) if your hardware and usage demands will allow it. (Note: As of Mar. 2015, there are some support issues with 10.10 and Identity Finder and SIS/IS use.) If you are using Mac OS X 10.7 on a University-owned system, contact your Local Support Partner (LSP) or the UVa Help Desk for more information. Software for Macintosh OS X versions higher than 10.7 will still be available for downloading from the UVa Software Gateway.

Microsoft Outlook App Blocked for UVa Exchange Service (Feb. 16, 2015)

Outlook App on iOS & Android Devices Shares Your Data with Third Parties

Photo of man using smartphone

  • Purpose: For security, as of today the Outlook mobile app is blocked from accessing University of Virginia email and calendars on the Centralized Exchange Service. Exchange is the email and calendar system used by most UVa employees.
    • Why is the Outlook app a problem? The newest Outlook app for iOS and Android devices relies on a relatively unusual process for data transfer: while most smartphone and tablet email apps store login credentials and mail data only on the mobile device, and synchronize directly with a mail system, the new Outlook app employs a third-party server. This “caches” both your mailbox and calendar data and your UVa username and password—both of which go against University data security policies.
  • Impact: Microsoft has acknowledged the data security concerns expressed by many organizations over this issue, and may eventually release a new version of this app that does not expose data to third parties. If and when this occurs, ITS will allow connections from the new version of the app, while continuing to block connections from older versions.

    In the meantime, if you have the Outlook app installed, you will need to take action. The next time the app attempts to connect to your UVa Exchange account, you will receive an email notification indicating that the app is blocked by a server policy. ITS and UVa ISPRO recommend you:

    • Change your Eservices password, as it has been exposed to a third party and stored in an unapproved cloud service. Use the University’s Manage Your Passwords & Security Questions Tool to do this.
    • Begin using the built-in mail and calendar apps on your Android or iOS device instead, as they are supported by ITS and are reasonably secure.
    • Contact the UVa Help Desk with questions.

University Network Improved in Dorm Areas (Feb. 9, 2015)

Upgrade Offers Greater Internet Speeds for Students

Photo of female students in dorm lounge

  • Purpose: ITS has upgraded the capacity of the University network in residence halls on Grounds.
  • Impact: A separate improvement from the ongoing WiFi infrastructure upgrade project, this upgrade proves greater capacity during peak usage times (10PM-2AM), improving the performance of both the wired and wireless networks for students living in University residence halls.
    • This improvement raises the maximum achievable network speeds, particularly helpful for students conducting high-bandwidth activities such as streaming media.

SIS Mobile Now Available for Current Students (Jan. 29, 2015)

Faculty & Applicant Access to SIS Mobile Not Yet Available

photo of SIS Portal with Mobile login

  • Purpose: In response to student feedback, ITS partnered with UREG, schools and departments on Grounds, and Student Council to develop a new user interface for the Student Information System called "SIS Mobile." Current students may opt to use SIS Mobile on a phone, tablet, or computer to enjoy a user-friendly interface to do most tasks available in SIS, plus some new functionality. With SIS Mobile, you can:
    • See your daily class schedule and locations on a map — and also your exams.
    • Share interesting classes with friends via Facebook and Twitter.
    • Add or drop classes, view your to–do list, holds, etc.
    • Check your grades on the go.
    At this time, some functionality is not yet available.
  • Impact: This winter, UVa J-term students piloted SIS Mobile and based on their feedback, we've implemented some changes and are ready to make it available to all current students.
    • Early April (during your SIS enrollment appointment): Try SIS Mobile to start your class search and enrollment process for Summer and/or Fall 2015.
    • Need help? If you find something you cannot do in SIS Mobile, try it in SIS. Still having problems? Contact the UVa Help Desk for assistance or to report a problem.

UVa Telephone Directory Is Going Green! (Nov. 2014)

We’re Phasing Out Paper Phonebooks

photo of UVa Telephone Directory

  • Purpose: A significant number of the paper copies of the UVa Telephone Directory actually end up in recycling right after delivery, so this year we’ve made some changes. We’re transitioning away from print to online information, which conserves resources.
  • Impact: For 2014–2015, a limited number of paper copies will be available for special needs. There will be no printed 2015–2016 directory.
    • The University’s 2014–2015 telephone directory is posted on the Web as a PDF in an exact representation of the printed directory. It is searchable and printable.
    • As always, you may also use UVa PeopleSearch to look up members of the University community.

Box Support Retired for Mac OS X 10.7 Lion (Nov. 1, 2014)

Box Also Retiring Support for Sync 3 on All Computers as of June 30, 2015

  • Purpose: Box retired support for its Sync 4 software on Mac Lion (OS X 10.7) computers on November 1, 2014. It is also retiring support for its older Sync 3 desktop synchronization program on all operating systems as of June 30, 2015.
  • Impact: If you connect to your UVa Box account on an older Mac computer (OS X 10.7 Lion or older), see the FAQ, “I have an older Mac computer. Can I still use Box Sync?” to find out your options.
    • On any other operating system, if you still have Box Sync version 3, follow the pop-up reminders to upgrade to Sync 4.

Statement on Mac Operating System Yosemite at UVa (Oct. 17, 2014)

  • Purpose: Apple released a new operating system, OS X 10.10 “Yosemite”, in October. As of March 2015, ITS had completed the majority of our testing of Yosemite.
  • Impact: We recommend not installing Yosemite on UVa machines until the services you need are listed as “Supported” on the Yosemite Status & Availability of Software & Support page. As of March 2015, there are still support issues with Yosemite and Identity Finder and SIS/IS.

More Robust WiFi Coming to UVa Grounds (2014-2016)

ITS Is Upgrading the University’s Wireless, Building by Building

Photo of girl on laptop on Rotunda steps


New Telephone System for UVa Faculty & Staff (Jan. 2014-Dec. 2015)

Replacement System Features Robust Voice over Internet Protocol (VoIP)

  • Purpose: The existing voice communication infrastructure, originally installed in 1996, is outdated and expensive to maintain. It also lacks the capabilities of the current generation voice technology systems that UVa needs to handle our advanced communication requirements. The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
  • Impact:
    • 26,000 lines will be migrated over 16 months
    • 20,000 telephones will be replaced
    • 6,000 analog lines will be migrated (Fax, Emergency, Elevator)
  • Existing telephone numbers will be retained
  • Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
  • New voicemail will replace the current Xpressions

More information is available on the VoIP website. Questions and comments may be sent to

  Page Updated: Thursday 2015-03-26 12:45:50 EDT