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ITS Service Changes

How Ongoing/Upcoming Upgrades May Affect You

Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:

See also recently completed ITS service changes/upgrades and Student Information System (SIS) Enhancements put in place at the request of users.

Symantec Anti-Virus Security Issue (August 18, 2014)

Download the Latest Version of Symantec Endpoint Protection

S-Plus Site License Retirement (August 18, 2014)

R Offers Similar Functionality

  • Purpose: On or about August 18, 2014, S-Plus will be removed from the ITS classroom build, the UVa Hive and the /common directory. The UVa Site License Committee has decided not to renew the S-Plus site license after several years of declining usage.
  • Impact: The open-source package "R" has nearly identical functionality to S-Plus, and most S-Plus users will not have trouble or experience downtime when they make the switch. The Research Data Services group in the UVa Library can provide assistance as needed. Additionally, users can obtain free one-year individual licenses from the OnTheHub store.

Change in Distribution of Microsoft Software (August 7, 2014)

Downloading Licensed Software at UVa Is Now More Self-Service

  • Purpose: Starting August 7, licensed versions of Microsoft Office and the Windows operating system will be available for download by eligible faculty and staff via the UVa Software Gateway.
  • Impact: This new delivery method for Microsoft Campus Agreement software will enable employees to do self-service downloads of these commonly used software programs. This will reduce complexity and delays by replacing the current manual process of filling out a form to request access, waiting for a reply, mapping a drive, and then downloading from the ms_campus share.
    • All users current capable of accessing the ms_campus share will receive an email notification of the impending change before August 7.
    • Exclusions: Microsoft software titles offered to students and to employees under the “Work at Home” portion of the Agreement will continue to be distributed through Cavalier Computers as they are now, and Select Agreement software will also continue to use the current process.

Microsoft DreamSpark Program Introduced at UVa (August 7, 2014)

DreamSpark Standard to Provide Students & Faculty with Software Design & Development Tools

  • Purpose: The University of Virginia community will soon be able to take advantage of DreamSpark, one of UVa's Microsoft Agreements maintained by ITS, to enjoy self-service downloads of enterprise-grade Microsoft software programs. Dreamspark supports technical education—particularly application development and design—by providing access to Microsoft software for learning, teaching and research purposes.
  • Impact: Eligible students, faculty, and staff will be able to download Microsoft Visual Studio, SQL Server, Microsoft Windows Server, etc. at no cost via the UVa Software Gateway under the DreamSpark Standard agreement starting on August 7.
    • DreamSpark Premium provides access to even more Microsoft programs. Licensing for DreamSpark Premium can be purchased by STEM (science, technology, engineering, and mathematics) departments only for use by their students, faculty, and labs.
    • For more information on the DreamSpark program, see Microsoft’s Dreamspark website and email for assistance.

Longtemp Storage Retirement (August 5, 2014)

Users Should Retrieve & Save Any Data Now

  • Purpose: On August 5, 2014, ITS will retire the temporary storage known as Longtemp to better align with current needs of the University community. Active use of Longtemp has diminished over the last five years and it is no longer feasible to support it.
  • Impact: No further access to data stored in this space will be available after August 5, 2014. All users with data currently on Longtemp have been contacted via email.
    Please contact the ITS Systems and Storage group via email if you have questions.

CTI Server Decommissioning (August 1, 2014)

Services & Functionality Available on More Current Platforms

  • Purpose: On August 1, 2014, ITS will retire the Classroom Technology Initiative server ( This server's retirement was originally slated for December 2013 and all CTI account holders were contacted beginning in January 2013. Migration difficulties for some users led to an extension of service until August 1, 2014. ITS is unable to extend this deadline any further due to the condition of the supporting hardware.
  • Impact: No further access to Web content on this server will be available after August 1, 2014. CTI services and functionality have been superseded by other technologies at the University, such as UVaCollab.
    Please contact the ITS Systems and Storage group via email if you have questions.

UVa Mass Email Service Change (July 7, 2014)

Upgrade Will Enhance Service & Change Process

  • Purpose: Effective July 7, 2014, ITS will complete an upgrade to the UVa Mass Email Service that improves the accuracy of the available mailing lists.
  • Impact: Beginning on July 7th, the existing public-facing web page will direct general mass email requests to the appropriate VP area for approval and processing. All current UVa Mass Email power-users will have access to the new UVa MassList application.

Network Time Protocol Change (Mar. 20, 2014)

Network Configuration Update Removes Security Vulnerability

  • Purpose: On Mar. 20, UVa will update its network configuration to remove a security vulnerability in the Network Time Protocol (NTP). After that date, certain core servers may no longer be used to synchronize the internal clocks of computing devices from off-Grounds.
    This security vulnerability has been implicated in several distributed denial of service (DDOS) attacks on computing sites outside UVa. After March 20, the reconfiguration will prevent our core servers from being used in such attacks.
  • Impact: This change should have no effect on the vast majority of computing devices at the University. It only affects users who have ever manually entered the IP Address of one of the UVa core servers in their system's configuration as an approved host to synchronize an internal clock.
    • ITS recommends that computing devices that are used off-Grounds synchronize their time with a more global service, e.g. Windows Time Service,, or
    • Note that this change does not affect the approved UVa host for clock synchronization ( This host will still allow connections from on-Grounds devices using NTP.

    Contact Information Security, Policy, and Records via email if you have questions.

New Telephone System Coming for UVa Faculty & Staff

Replacement System to Feature Robust Voice over Internet Protocol (VoIP) (Jan. 2014-Dec. 2015)

  • Purpose: The existing voice communication infrastructure, originally installed in 1996, is outdated and expensive to maintain. It also lacks the capabilities of the current generation voice technology systems that the University needs to handle our advanced communication requirements.
    The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
  • Impact:
    • ~26,000 lines from the academic and medical center sides will be migrated over 16 months beginning in June 2014
    • ~20,000 telephones will be replaced
    • ~6,000 analog lines will be migrated (FAX, Emergency, Elevator)
    • Existing telephone numbers will be retained
    • Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
    • New voicemail will replace the currrent Xpressions

    More information is available on the VoIP website. Questions and comments may be sent to

ITS Support of Windows 8.1 and Mavericks

Testing Underway Fall 2013-Spring 2014

  • Purpose: Microsoft made Windows 8.1 available to the general public on Oct. 17. Apple made Mac OS X 10.9 (Mavericks) available on Oct. 22. ITS staff have been testing both new OSes against popular software titles and ITS-provided services – like the Network Setup Tool – to ensure a smooth transition for our users.
  • Impact: ITS Infrastructure Support Services & Administration staff will work with Local Support Partners on Windows 8.1 testing and have published a Support Statement for Windows 8.1 (updated 6/2/14). Likewise, they have published a Support Statement for Mac OS X 10.9 (Mavericks) (updated 6/12/14).

The Storage Refresh Project

New Consolidated Enterprise Storage System to Replace Existing Multiple & Outdated Storage Options (Starting Fall 2013)

  • Purpose: The Storage Refresh Project's goal is to provide a new storage infrastructure that will offer the University community the flexibility to select a storage option customized for specific data needs, depending upon factors such as:
    • space and disk speeds,
    • storage connection type,
    • integration with other network infrastructures, plus
    • content mirroring and other security requirements.
  • Impact: The designated service owners or primary contact/business owners for impacted systems have been and continue to be contacted. Data stored on the current storage systems will need to be migrated to the new architecture, so planned downtimes for some services will be required. Migration schedules are published for affected systems as soon as they become available on the Storage Refresh Project website. Project updates are posted there as well on a monthly basis. As of May 2014, the project continues to move forward; of note, the VMWare migrations have been especially smooth.

  Page Updated: Monday 2014-08-18 17:22:05 EDT