ITS Service Changes
How Ongoing/Upcoming Upgrades May Affect You
Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:
- UVA Now Participating in eduroam
- Service Request Tool Updates
- Windows License Server & Management Changes
- New Microsoft Select Plus Contract
- Central Mail Service Retirement
- ITS Statement on Support of Mac El Capitan (OS X 10.11) at UVA
- Office 2010 & 2011 Support Updates
- Mac OSes, Safari & Office Support Updates
- Phased End-of-Support for 32-Bit Versions of Windows
UVA Now Participating in eduroam (May 2016)
"Traveler-based" eduroam Available to UVA Faculty
- Purpose: UVA is now participating in eduroam, which is used by many educational institutions as a secure way to offer WiFi to campus visitors from other participating institutions.
eduroam can be implemented in several ways: as a visitor-based system, as a traveler-based
system, or as both. Currently, eduroam as a visitor-based system is in testing at UVA (specifically
in the Dynamics Building, 2015 Ivy Road). Faculty traveling this summer can, however, configure their machines
to access eduroam at other institutions where it is
available. ITS is providing configuration instructions for supported versions of
Mac OS X, and
iOS devices for our faculty who may benefit
from this service as a traveler.
- You must have previously configured a connection to the encrypted cavalier wireless network at UVA.
- For iOS devices, you must be within range of a working eduroam WiFi network to set it up so you must come to the Dynamics Building if you wish to configure eduroam access before visiting an institution where it is already in use. If you are running Windows or Mac OS X on your computer, you are not required but may want to come to the Dynamics Building to test eduroam configuration/access before traveling.
Questions about support for eduroam may be directed to the UVA Help Desk.
Service Portal for Requests Debuts (Feb. 18, 2016; update June 17, 2016)
Telephone & Network Service Requests First to Go "Automated"
- Purpose: ITS has embarked on an initiative to improve the quality of our request fulfillment processes and to standardize these operations. This transition will take place over the course of multiple projects. The first of these is to transform paper-based, email-based, and other service requests into automated processes with designated fulfillment teams. This project will roll out on Thursday, February 18, 2016.
- Impact: The first group of automated service requests will include:
- All Telephone Customer Service Requests (CSR) - over 20 different service requests
- Networking — Jack/Outlet Requests
- Networking — Data Center Port Requests
- Networking — Standard & High Security Firewall Requests
The web-based tool is intended to provide our customers with an easy way to request and track their orders all in one central location. In the future, this tool will become one-stop shopping for requesting over 100 ITS services.
The latest release of services rolled out in the Service Portal on Friday, June 17, 2017, includes:
- Non-employee (retirees, contractors, sponsored workers) account creation/deletion. Instead of sending an email request to the ISPRO Access Management Team, you can now go into the Service Portal and simply fill in a form. When you add the form to your cart and check out, that will set a workflow in motion. Within a day, an Eservices account will be created; if you need to add in an Exchange account it will take a bit longer.
The third release of services rolled out in the Service Portal on Thursday, May 5, 2016. These services included:
- In the Security Category
- Records Management
- Records-Inquiry and Consultation: general questions
- Records-Patterson Pope Scan-on-Demand Service (for Patterson-Pope customers only): Convert paper records to electronic format
- Records-Offsite Storage Account Creation: create an account with a selected vendor to store boxes of physical records offsite
- New Custom-Managed Firewall
- Implement a new ITS-managed firewall or add firewall management services to an ITS-managed server
- Records Management
- In the Phone Category
- University Telephone Service: Forced Authorization Code (FAC), new interactive form (replaces paper form)
The second release of services rolled out in the Service Portal on Thursday, April 21, 2016. These services included:
- Hostmaster-related tasks
- Changing networks (between More Secure & Standard network)
- Add or change a port via the Data Center Networking Request
Check out the project website for more information.
Windows License Server & Management Changes (May-Fall 2016)
Affects Software Packages in Labs, Departments, Classrooms
- Purpose: ITS will begin upgrading its Windows license server/manager service for software packages used in labs, departments, and classrooms after the end of Spring Semester 2016 and continuing through Fall 2016. Software affected by this change includes Aspen, HSM Works, SolidWorks, Mathcad (Classroom only), and Autocad among other packages.
- Impact: ITS will contact individuals in charge of the
affected packages for departments and labs with exact dates for the migration to the new servers.
ITS System Status will list downtimes
for the packages 2 business days before they are moved to the new license managers.
To save users the inconvenience of having to renew or purchase new licenses multiple times, the software licenses will be replaced and changed at their expiration.
ITS will continue to adhere to all license terms and restrictions for the affected software.
After the upgrade:
- The current server will be migrated to 3 servers, providing redundancy (where permitted) for the license manager.
- Once software is migrated to the new servers, users will need to connect to the license server through the VPN when off Grounds. On-Grounds access will be unaffected.
Questions about this change should be directed to email@example.com.
Contract Change for Microsoft Select Plus (May 1, 2016)
New Contract Yields Savings
- Purpose: The current Microsoft Select Plus agreement will be ending on Saturday, April 30, 2016. As of Sunday, May 1, 2016, the University of Virginia will be using a new contract that has been negotiated for faculty and staff purchases of Microsoft products. The new contract, facilitated through an educational consortium called E&I Cooperative Services, will yield savings between 1% to 8% over the existing agreement.
- Impact: Effective May 1, 2016, users will be required to include different agreement information when completing a purchase order with our Microsoft reseller, SHI International Corp. Please see this website for further details.
Central Mail Service Retirement (May 2016)
Employee & Generic Accounts May Be Migrated to Exchange
- Purpose: On May 23, 2016, access to the UVA Central Mail Service (CMS) was deactivated. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
- Impact: Well ahead of May 2016, CMS users' generic and
"personal" (UVA employees and retirees) accounts were migrated to the
Central Exchange Service.
- An updated migration timeline is available on the project's website.
- Once you have been migrated, you will need to begin using Exchange for your UVA email.
- If you no longer need your CMS account (personal or generic), you may delete the account.
- The Central Mail Service will be shut down for good in June 2016.
Specifics of the migration may be found on the CMS Migration website.
Statement on Support of Mac El Capitan (OS X 10.11) at UVA
Can Be Used with Most Basic UVA Services like WiFi and Email
- Purpose: Apple's latest operating system, OS X 10.11 “El Capitan”, has been through ITS testing and our support status of the OS has been determined after extended testing.
- Impact: We recommend that you check ITS's support statement before installing El Capitan on UVA computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under El Capitan (as of April 2016).
Office 2010 & 2011 Support Updates
Phased "End of Support" through Aug. 2016
- Purpose: With the release of Office 2016, ITS will end support for earlier
releases of Office as follows:
- Support for Office 2011 for the Mac will be ending for all versions of Mac OS X
on Aug. 1, 2016.
- Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional
testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
The UVA Software Gateway allows
members of the University of Virginia community to upgrade site-licensed software
at low or no cost options (details
of the UVA-Microsoft agreements).
If you are using a University-owned system and need help upgrading to Office 2016,
contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
- Support for Office 2011 for the Mac will be ending for all versions of Mac OS X on Aug. 1, 2016.
- Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
If you are using a University-owned system and need help upgrading to Office 2016, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
If you have questions regarding this change, please contact the UVA Help Desk.
Mac OSes, Safari & Office Support Updates
OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015
- Purpose: ITS's goal is to
most current release of an operating system and the (one) previous
release. This means:
- ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
- ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version
10.10 if your hardware and
demands will allow it. If you are
using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local
Support Partner (LSP) or the UVA Help Desk for more information.
With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).
Phased End-of-Support for 32-Bit Versions of Windows
Year-Long Process Now Underway (July 2015-July 2016)
- Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
This does not mean you need to upgrade your operating system right away.
Software available through 2015 has been tested and works fine with 32-bit
Windows systems. If future software updates introduce issues that apply only
to 32-bit Windows OSes, you may need to upgrade then.
- ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
- Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
- On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.