Google+
ITS and UVa logos for printed output

ITS Services Catalog

Service Detail Listing


Service name(s)
Microsoft Windows File Services

Service overview
Repository for storing documents for personal use or for departmental use.
  • On a robust, enterprise-level server with Enterprise-Grade disk storage
  • In the Eservices domain
  • Has regular data backup
  • Offers a minimum of 4 gigabyte (GB) of storage space

Available to
  • Faculty
  • Staff
  • Affiliates
  • Student employee (but must be requested by sponsoring faculty or staff member)

Requirements for service
  • Active Eservices account and password
  • Approval to use PTAEO Code or have other means of payment for storage

Related options
Option to purchase storage on Joint VPN for securing data.Note: If the individual/department has data containing FERPA or highly-sensitive information, the purchased space is required to be on the Joint VPN network.


Fee
Pricing is based on per gigabyte with a 4 GB minimum purchase. Rates are based on advertised Enterprise Storage fees.


How to get this service

Estimated delivery time after service request
8 standard business hours. • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Hosting

Service Owner
Enterprise Storage and Computing Platforms

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT