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ITS Services Catalog

Service Detail Listing


Service name(s)
NetAdmin LSP Network Management Tools

Service overview
Web-based NetAdmin System Network Management Tools for LSPs provide the ability for UVA technical professionals to change their users' wired network service to the More Secure network, enable users to access the jefferson (more secure) wireless network and manage their users' VPN tunnel modes. Also includes access to network information and troubleshooting tools.

Available to
  • LSPs
  • Medical Center Employees and Affiliates

Requirements for service
NetAdmin network management tools account

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Self-Service

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Standard Maintenance Window
None. Maintenance outages performed outside business hours with 48 hours advance notice.

Category of Service
Connecting, Help

Service Owner
Network Engineering

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT