ITS Services Catalog
Service Detail Listing
NetAdmin LSP Network Management Tools
Web-based NetAdmin System Network Management Tools for LSPs
provide the ability for UVA technical professionals to change their users' wired network service to the More Secure network, enable users to access the jefferson (more secure) wireless network and manage their users' VPN tunnel modes. Also includes access to network information and troubleshooting tools.
- Medical Center Employees and Affiliates
Requirements for service
NetAdmin network management tools account
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%
Standard Maintenance Window
None. Maintenance outages performed outside business hours with 48 hours advance notice.
Category of Service
Feedback about this service