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ITS Services Catalog

Service Detail Listing


Service name(s)
Clinical Network Port Request

Service overview
Requests for Wired Ethernet Clinical network service changes are approved by the UVA Hospital and implemented by ITS. This service facilitates wired network access to the Hospitals' secure clinical network in select UVA academic buildings.

Available to
  • Faculty
  • Staff
  • Medical Center Employees and Affiliates

Requirements for service
UVA computing account (User ID and password). Expectation of Hospital approval (Hospital network access needs).

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Within 1 business day • Target for achieving delivery timeframe: 90%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting

Service Owner
Network Engineering

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT