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ITS Services Catalog

Service Detail Listing


Service name(s)
Emergency Notification

Service overview
Emergency notification includes Mass Email, e2Campus, LED Display, and other services.
Emergency Notification Systems are used by an authorized group of people (primarily the University Police Department) to send time-sensitive emergency messages using multiple notification modes to all faculty, staff and students in the Charlottesville area. This includes:
  • An email message to your primary University email account
  • Displays in classrooms of 150 or more
  • Emergency messages on all HooView-participating displays and departmental displays subscribing to the Display Override option

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates
  • Public via visible screens or being added as a mode of communications.

Requirements for service
Ability to log in via NetBadge and install software.
For Optional Simple Message Service (SMS Messages only): Your mobile phone must be capable of receiving text messages and your mobile phone service plan must support receiving them.
You must have your mobile phone with you during signup. The registration process will require you to validate your account by entering a 4-digit verification code in the "Create New User Account" Web form. This 4-digit code will be sent to your mobile phone within seconds of creating an account. UVA employees with phones on state contract must activate text messaging on their service plan.

Related options

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
User may initiate optional modes.

Estimated delivery time after service request
24 hours for automated modes; immediately after opt-in confirmation for self-service modes. • Target for achieving delivery timeframe: 99.9%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Security, Communicating

Service Owner
Infrastructure Support Services and Administration

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT