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ITS Services Catalog

Service Detail Listing

Service name(s)
Email and Calendar for Faculty and Staff (Outlook/[Legacy]Exchange)

Service overview
Please note: Faculty and staff with existing ITS-provided Exchange accounts were upgraded to Office 365 email and calendaring by Nov. 8, 2017. Please see the Office 365 website for complete details.

Available to
  • Faculty
  • Staff
  • Affiliates
  • Student employees (but must be requested by sponsoring faculty or staff member)

Requirements for service
  • Active Eservices account and password


How to get this service

Estimated delivery time after service request
12 standard business hours • Target for achieving delivery timeframe: 95%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Standard Maintenance Window
Weekly on Thursdays (10:00 PM - 2:00 AM) and monthly on the 4th Sunday from 6:00 - 10:00 AM

Category of Service
Accounts, Communicating

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT