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ITS Services Catalog

Service Detail Listing


Service name(s)
Email and Calendar for Faculty and Staff (Outlook/Office 365)

Service overview
As of Nov. 2017, all UVA faculty and staff authorized to have ITS-provided email accounts use Office 365 email and calendaring. Because Office 365's email and calendar functionality is in the cloud, email and calendaring are not hosted on servers located at UVA.

Using Office 365/Outlook also enables the cloud-based versions of the familiar Microsoft Office suite with Microsoft's communications and collaboration services. This suite includes SharePoint Online, Skype for Business, OneDrive, and Microsoft Office ProPlus (rollout dates for these applications will be in 2018).

Access your email and calendar anywhere from a PC, tablet, smartphone, or other device with an Internet connection. Mailbox storage is 100GB.

Please see the Office 365 website for complete details.

Available to
  • Faculty *
  • Staff *
  • Participating Affiliates & Contractors
  • Student employees (but must be requested by sponsoring faculty or staff member)
* ITS-provided Office 365 accounts are not available to Law, Darden, McIntire or Medical Center faculty & staff

Requirements for service
Active Eservices account and password

Fee
Free (no charge)

How to get this service

Estimated delivery time after service request
12 standard business hours • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Standard Maintenance Window
Weekly on Thursdays (10:00 PM - 2:00 AM) and monthly on the 4th Sunday from 6:00 - 10:00 AM

Category of Service
Accounts, Communicating

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT