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ITS Services Catalog

Service Detail Listing


Service name(s)
HR/Finance Integrated System

Service overview
  • The HR/Finance Integrated System consists of HR/Payroll, Finance, and Student Information System (SIS).
  • Specific areas include: Employee/Manager Self-Service, Human Resources Management, Payroll, Time & Leave, Labor Distribution, and Learning Management.
  • It also includes support for: Procurement, Accounts Payable, Accounts Receivable, Cash Management, Grants Accounting, General Ledger, and Fixed Assets.

Available to
  • Faculty
  • Staff
  • Student Employees
  • Affiliates
  • Medical Center

Requirements for service
  • HR/Payroll: Employee Self-Service Responsibility: Registered email account
  • Financial Systems: Employee Self-Service Responsiblity and IS User ID and Password
  • Administrative Access: Administrative Integrated System Responsibility, Integrated System user ID and password, VPN software, Java/JRE
  • Effort Reporting: NetBadge credentials

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
  • Self-service: Automatic
  • Administrative users: User initiates by going to the Integrated System website and following the directions.

Estimated delivery time after service request
  • Self-Service: 48 hours once established as an employee and registered email account established
  • Administrative Access: Respond with status and projected completion time/date within 8 business hours.
Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
  • Standard Business Hours (8:00 AM - 5:00 PM, Monday-Friday).
  • Some HR/Payroll exceptions include running payrolls and W2s.
  • Some Financial Systems exceptions include financial closings and annual budget loads.

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
Sundays, 3 AM-Noon

Category of Service
Software

Service Owner
Enterprise Applications

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT