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ITS Services Catalog

Service Detail Listing

Service name(s)
High-Security VPN Authorization Service

Service overview
ITS provides an authorization service for high-security Virtual Private Network (VPN) access.
  • Provides access to high-security networks via a Cisco VPN client used in conjunction with a UVA Identity Token.
  • Access to Student Information System (SIS) networks and Integrated System Oracle networks is handled by this service if user has the appropriate SIS role or Integrated System Responsibility.
  • Access to protected departmental servers on the high-security VPN are handled by this service based on email-based approvals from the correct system owners and/or ITS Virtualization and Microsoft Services (VAMS).
  • Clinical subnet access is handled by this service based on approval from the MCC Security group (email them).
  • Access to the ES3 server is handled by this service based on approval from ITS VAMS.

Available to
  • Faculty
  • Staff
  • Requirements for service
    User must have a UVA Identity Token and have requested and been granted access to the pertinent systems on the high-security network for which access is being requested.

    Common Good service included in school/major unit direct allocation.

    How to get this service
    • User initiated by first obtaining a UVA Identity Token (documentation/instructions).
    • User then seeks approval from appropriate designate and that person will send a request for user to be granted access on the VPN. (Request authorization to access a high-security VPN network at UVA).

    Estimated delivery time after service request
    8 standard business hours from the time authorization email is received from appropriate designate for the high-security system in question. • Target for achieving delivery timeframe: 90%

    Service home page

    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Full-time (24 x 7 x 365)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

    Category of Service

    Service Owner
    Virtualization and Microsoft Services (VAMS)

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT