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ITS Services Catalog

Service Detail Listing


Service name(s)
MyGroups

Service overview
MyGroups allows UVA faculty, staff, and students to set up email lists and to manage access to online applications and services at UVA by creating groups of authorized users. You can use MyGroups to manage groups for email lists, website access, and file permissions.

Available to
  • Faculty
  • Staff
  • Students
  • Requirements for service
    Must be member of UVA community

    Fee
    Common Good service included in school/major unit direct allocation.

    How to get this service

    Estimated delivery time after service request
    Automatic, available within 15 minutes. • Target for achieving delivery timeframe: 99.5%

    Service home page

    Support
    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

    Category of Service
    Accounts, Communicating

    Service Owner
    Virtualization and Microsoft Services (VAMS)

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT