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ITS Services Catalog

Service Detail Listing


Service name(s)
Document Imaging System (ImageNow)

Service overview
Document Imaging System (ImageNow/iNow) is an Enterprise-level document management solution, providing a document repository integrated with workflow, enterprise applications, and document retention. The system is used by schools and departments for a variety of documents, including personnel and student information.

Available to
  • Faculty
  • Staff
  • Requirements for service
    • Eservices account
    • UVA Identity Token/VPN software (for Administrative users)
    • Client-installed software

    Related options
    There are some optional modules of the Document Imaging System that require departmental purchase.

    Fee
    • Free for use with Student Information System (SIS)
    • Cost share for other departments
    • Potentially the purchase of a scanner and license to scan documents into the system

    How to get this service

    Estimated delivery time after service request
    Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%

    Service home page

    Support
    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8:00 AM - 5:00 PM, Monday-Friday), and some exceptions for extended support hours.

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99%

    Standard Maintenance Window
    Monday-Friday, 5:00 AM - 7:00 AM. There may be service disruptions during this time.

    Category of Service
    Software

    Service Owner
    Enterprise Applications

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT