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ITS Services Catalog

Service Detail Listing


Service name(s)
ITSWeb (http://its.virginia.edu)

Service overview
ITSWeb is the Web presence for Information Technology Services (ITS), providing online help, information, and resources.

Available to
  • Faculty
  • Staff
  • Students
  • Public
  • Affiliates

Fee
Common Good service included in school/major unit direct allocation.

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Category of Service
Help, Communicating

Service Owner
Customer Communications and Outreach

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT