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ITS Services Catalog

Service Detail Listing


Service name(s)
Server Administration and Support

Service overview
Whether you need a physical server or a virtual host, Information Technology Services (ITS) has options to accommodate your needs. The Enterprise Storage and Computing Platforms group can build, maintain, and support basic hardware and operating systems (Microsoft, UNIX, Linux). We can manage your server (and everything that goes along with it) so you can devote your time to other tasks.
Contract-based services include:
  • Recommending and facilitating the purchase of hardware and operating systems
  • Hardware and Operating System support
  • Security updates
  • Preventive maintenance
  • Security settings controlled by security templates delivered through group policy (for servers in Eservices domain)
Note: The requesting department will provide any application support.
Microsoft and UNIX consulting is available by the hour for non-ITS contract servers where there is a consultant available.

Available to
  • Faculty
  • Staff
  • Affiliates

Requirements for service
  • Approval to use PTAO or other means of payment for services
  • Must sign Service Level Agreement/Contract

Related options
  • Hardware designed specifically to meet application needs
  • Physical or virtual hardware
  • Eservices Active Directory services
  • Server backup services
  • Management and security option services
  • Windows 2008/2012
  • Windows 2008/2012 R2
  • CentOS
  • Red Hat
  • Enterprise Linux
  • Extended support service hours

Fee
Costs based on terms of contract. See the ITS Hosting site for details and pricing. For Microsoft and UNIX hourly consulting, see the consulting page.

How to get this service

Estimated delivery time after service request
Varies per contract • Target for achieving delivery timeframe: Varies per contract

Support
Help Desk: Varies per contract • Referrals: Varies per contract

Support Response Targets
Varies per contract

Service Availability
Varies per contract • Availability percentage target: Varies per contract

Category of Service
Hosting, Help

Service Owner
Enterprise Storage and Computing Platforms

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT