ITS Services Catalog
Service Detail Listing
SIS Reporting Database (CSRPT)
Student Information System (SIS) reporting environment, which is a copy of the production database made nightly. Reporting environment for reporting data from the SIS requires an approved role.
- Student Employees
Requirements for service
- Discoverer access - reporting role
- VPN software
- UVA Identity Token
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
Administrative Access: Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Full-time (24 x 7 x 365) • Availability percentage target: 99%
Standard Maintenance Window
The database is unavailable from 3:00-6:00 a.m. daily while it is refreshed.
Category of Service
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