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ITS Services Catalog

Service Detail Listing


Service name(s)
Software Gateway

Service overview
The UVA Software Gateway makes it easy for users to find the software they need to study, do research or work at UVa in one location. A wide range of software is available and can be searched by category, operating system, or eligibility (student, faculty, staff, etc). Much of the software available is site-licensed by the University and offered at no cost to the community.

Available to
  • UVa Faculty
  • UVa Staff
  • UVa Students
  • UVa Affiliates

Fee
Check the "Get It" entry for pricing; software is available at no cost or highly discounted from retail.

How to get this service
Download software via the UVa Software Gateway website

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Extended Service Hours (7 AM to 10 PM Mon–Fri) • Availability percentage target: 99%

Category of Service
Software

Service Owner
Departmental Computing Support

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT