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ITS Services Catalog

Service Detail Listing


Service name(s)
Tape Library Infrastructure

Service overview
This service facilitates the management of shared Linear Tape-Open (LTO) libraries used for Enterprise Resource Planning (ERP), Virtualization and Microsoft Services (VAMS), UNIX filesystem backups, and the Hierarchical Storage Management (HSM) filesystem.

Available to
  • Information Technology Services (ITS)
  • University Library Information Technology

Requirements for service
Server owner

Fee
Common Good service included in school/major unit direct allocation.

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.50%

Category of Service
Hosting

Service Owner
Systems and Storage Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT