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ITS Services Catalog

Service Detail Listing


Service name(s)
Storage - RESSCU - Tertiary Storage for Disaster Recovery

Service overview
RESSCU (Remote Electronic Storage for Safeguarding Continuity of the University) provides remote storage for disaster recovery (DR) at Virginia Tech in Blacksburg, Virginia. This is a service that provides access and a location to store DR data, but not the transfer unless requested specifically.

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
One business day • Target for achieving delivery timeframe: 99.9%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Hosting, Security

Service Owner
Systems and Storage Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT