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ITS Services Catalog

Service Detail Listing


Service name(s)
System Status

Service overview
System Status is the mechanism for reporting planned and unplanned downtimes and outages of ITS services to the University community.

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates
  • Public

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
Follow instructions to subscribe to System Status.

Estimated delivery time after service request
Immediate provisioning • Target for achieving delivery timeframe: 99%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Immediate provisioning • Availability percentage target: 99%

Category of Service
Communicating

Service Owner
Customer Communications and Outreach

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT