ITS Services Catalog
Service Detail Listing
Service Status is the mechanism for reporting planned and unplanned downtimes and outages of ITS services to the University community.
* Viewing privileges only; Service Now credentials required for login and to request/receive notifications via email.
Requirements for service
Postings are visible to all users. Service Now credentials are required to log in and to request/receive notifications via email.
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
Immediate provisioning with Service Now credentials • Target for achieving delivery timeframe: 99%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Immediate provisioning • Availability percentage target: 99%
Category of Service
Information Technology Services
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