ITS Services Catalog
Service Detail Listing
This service provides filesystem backup for ITS and contracted departmental servers.
Requirements for service
Must be server owner
Filesystem restores are available upon request.
How to get this service
Estimated delivery time after service request
Based on contract. • Target for achieving delivery timeframe: Based on contract.
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%
Category of Service
Enterprise Storage and Computing Platforms
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