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ITS Services Catalog

Service Detail Listing

Service name(s)
Backup Service

Service overview
This service provides filesystem backup for ITS and contracted departmental servers.

Available to
  • Faculty
  • Staff
  • Requirements for service
    Must be server owner

    Related options
    Filesystem restores are available upon request.

    Please see Hosting pricing menu on ITSWeb.

    How to get this service
    Please see Hosting support on ITSWeb.

    Estimated delivery time after service request
    Based on contract. • Target for achieving delivery timeframe: Based on contract.

    Service home page

    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

    Category of Service

    Service Owner
    Enterprise Storage and Computing Platforms

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT