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ITS Services Catalog

Service Detail Listing


Service name(s)
Video Conferencing and Video Equipment Loans

Service overview
Videoconferencing allows geographically separated members of a group to meet for discussion of a topic, interactive presentations, or demonstrations of software. ITS provides the infrastructure to support these interactions.
  • A pair of Codian MCUs (multipoint control units) provide sites which multiple remote users can access to participate in the same videoconference.
  • A Gatekeeper is available for those wishing to register a device with a videoconferencing address which can then be used as part of the Global Dialing Scheme.
  • 2 Polycom ViewStation SP units are available for use by Faculty/Staff needing a group videoconferencing solution.
  • Documentation can be accessed online.

Available to
  • Faculty
  • Staff
  • Students
  • Fee
    Common Good service included in school/major unit direct allocation.

    How to get this service
    User initiated through an online Web form.

    Estimated delivery time after service request
    1 to 3 business days • Target for achieving delivery timeframe: 90%

    Service home page

    Support
    Help Desk: 24 x 7 x 365. Equipment loans are not supported by the UVa Help Desk. • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

    Service Availability
    24 x 7 x 365. Loans: Standard Business Hours (8:00 AM-5:00 PM Monday-Friday) • Availability percentage target: 99.5%

    Category of Service
    Communicating

    Service Owner
    Telephony and Video Services

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT