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ITS Services Catalog

Service Detail Listing


Service name(s)
Wired Networks

Service overview
Wired (Ethernet) network service provides access to the UVA network and the Internet in UVA academic and some residential buildings. Ports are provided in these buildings to allow wired connections with link speeds of 10Mbs and 100Mbs in all locations. Buildings are currently being upgraded to support 1Gbs link speeds. Residence area service is protected by an Internet firewall. ITS de/activates wired connections (ports) as necessary around Grounds.

Available to
  • Faculty
  • Staff
  • Students (limited access in UVA Housing)
  • Affiliates
  • More Secure and Clinical service options are restricted to approved Faculty/Staff

Requirements for service
UVA community: UVA account (User ID and password).


Guests: Require a Network Registration PIN.


Customer required to already have a network port provisioned.

Related options
Different network service options can be requested:
  • More Secure (firewall protection)
  • Clinical (Hospital network access)
Academic buildings: Single connection/outlet bundled with phone service.
Residence area building option: Open (no firewall protection)


Custom wired networking options to address specific business cases can be accommodated. (See Network Consulting Service and Custom/Managed (Level III) Firewall Service entries.)

Fee
Charge is for wired port for accessing the network. Academic buildings: Single connection/outlet bundled with phone service, funded by per head departmental technology charge. Additional connections/outlets are $5/month.

How to get this service
Request a port using the Service Request Tool. Must be charged to a PTAO.

Estimated delivery time after service request
Port activation/deactivation: 20 business hours. Access to existing wired ports in buildings should be immediate. • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting

Service Owner
Network Engineering

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT