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ITS Services Catalog

Service Detail Listing


Service name(s)
HR/Finance Integrated System Reporting (iODS)

Service overview
iODS is the HR/Financial reporting environment, with pre-developed views, reports, and tables for Discoverer and other reporting access tools.

Available to
  • Faculty
  • Staff
  • Student employees
  • Affiliates
  • Medical Center

Requirements for service
  • Discoverer Access - Reporting responsibility
  • VPN software
  • JRE

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Administrative/Discoverer Access: Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
Monday through Saturday, 10:00PM - 7:00 AM; Saturday, 10:00 PM – Sunday, Noon.

Category of Service
Software

Service Owner
Enterprise Applications

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT