ITS Services Catalog
Service Detail Listing
All information regarding telephone service at UVA is available on the University Telephone System website
. This includes, but is not limited to: getting and using telephone service, reporting problems, billing, voicemail, long distance and toll-free offerings, forced authorization codes (FAC), and special phone services
like Call Centers.
- Medical Center Employees and Affiliates
- Note: Some services are restricted to certain groups; check the website.
Varies; see the website
for complete pricing details.
How to get this service
Estimated delivery time after service request
Varies by service/request • Target for achieving delivery timeframe: Varies (90-95%)
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
1-hour response for defined critical phones or defined major failures; 2-hour response for other cases; next business day when customer is unavailable.
Full-time (24 x 7 x 365) • Availability percentage target: 99%
Category of Service
Telephony and Video Services
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