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ITS Services Catalog

Service Detail Listing


Service name(s)
Telephone Service

Service overview
All information regarding telephone service at UVA is available on the University Telephone System website. This includes, but is not limited to: getting and using telephone service, reporting problems, billing, voicemail, long distance and toll-free offerings, forced authorization codes (FAC), and special phone services like Call Centers.

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates
  • Medical Center Employees and Affiliates
  • Note: Some services are restricted to certain groups; check the website.

    Fee
    Varies; see the website for complete pricing details.

    How to get this service

    Estimated delivery time after service request
    Varies by service/request • Target for achieving delivery timeframe: Varies (90-95%)

    Service home page

    Support
    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    1-hour response for defined critical phones or defined major failures; 2-hour response for other cases; next business day when customer is unavailable.

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99%

    Category of Service
    Phone, Communicating

    Service Owner
    Telephony and Video Services

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT