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ITS Services Catalog

Service Detail Listing


Service name(s)
CrashPlan (Desktop Backup Service)

Service overview
CrashPlan is a cloud-enhanced desktop backup service. Code42 securely backs up your endpoint devices to the cloud, while keeping the security keys to your content safely in UVA's control.

CrashPlan provides:
  • Cloud storage for backup of up to 4 endpoint devices per user
  • Protection against crypto-ransomware and other malicious software that destroys/encrypts content on end-user devices
  • Protection of University data on endpoint devices from loss due to hard drive failure, computer failure, etc.

Available to
  • Degree-seeking Graduate Students
  • University of Virginia-Academic Division Faculty, Staff, and Instructors

Requirements for service

Fee
CrashPlan is currently offered at no cost to the University community until June 30, 2019. After that, the cost model/fee structure will be determined for continued use of the service.

How to get this service

Estimated delivery time after service request
Automatic, immediately available • Target for achieving delivery timeframe: 99.5%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Standard Maintenance Window
N/A

Category of Service
Hosting, Security

Service Owner
Departmental Computing Support

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT