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ITS Services Catalog

Service Detail Listing

Service name(s)
2-Step Login (Duo)

Service overview
Two-Step Login provides an additional security layer by requiring 2 types of authentication to verify a user's identity. This 2-step process, something you may already use for online banking or paying bills, will help protect institutional and personal data by adding extra security to NetBadge-protected resources.

Available to
  • Faculty
  • Staff
  • Contractors
  • Health System Employees
  • Students (Future Date)

Free (no charge)

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Category of Service
Accounts, Security

Service Owner
Information Security

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT